Setting new benchmarks of customer centricity

Setting new benchmarks of customer centricity

Logistics operations involve numerous complexities, especially when moving goods and shipments across a vast, diverse landscape such as that of India. It takes specialized expertise and unmatched reach and connectivity to move goods with speed and efficiency. Setting new benchmarks of excellence with services tailored to specific customer needs is Gati, India’s premier express distribution company.

Setting new benchmarks of customer centricity

As the business landscape evolves, so do the needs and expectations of customers. Whether it is large corporates and wholesalers and distributors, or MSMEs, households, and individuals, the mark of a trusted logistics services provider like Gati is the ability to offer innovative products and solutions, customized to each one’s specific needs.

With a range of Special Services like Laabh, Art Express, Bike Express, Student Express, and more, nationwide transportation of goods, documents, or even household material, is made simple and convenient. In addition to digitally-enabled services, easy pick-up and deliveries, and real-time updates and analytics, Gati also offers its customers an efficient multimodal mix of surface express and domestic air freight.

Simplifying nationwide bike movements

The ideal solution for avid bikers who do not want to part ways with their 2-wheelers while on the move, is Gati’s Bike Express service. It nurtures bikers’ excitement and thrill to explore new places on their bikes, as well as transport their bikes from one destination to the other, in a safe, secure manner.

The specialized service ensures that the two-wheelers are safely transported to any and every part of India, with convenient door pick-ups, carried out with utmost care. Additionally, the team of experts provides on-spot packing to guarantee high levels of protection during transit, and smooth delivery to the desired location. With a state-of-the-art tracking system, monitoring the progress of bike deliveries in real-time, takes just a few clicks.

Relocating with ease

Moving between home and college, and managing the transition can be challenging for students, especially when it comes to transporting their luggage. This is where Gati steps in, understanding and simplifying the movement of students’ belongings, be it books, musical instruments, luggage or any other personal belongings. Its Student Express service is a much sought after solution in a number of colleges all over the country.

This student-friendly luggage moving service provides a flat rate for transportation, ensuring cost-effectiveness, and offering free pick-up and delivery – making the process even more convenient for students.

Further, the availability of customer support round the clock, and convenience of online services at one’s fingertips with Gati Genie, on WhatsApp, make Gati a preferred choice of its customers.

Strengthened by direct delivery to 1000 new PIN Codes

In what is a true testament to its customer-first approach, Gati has recently achieved a significant milestone of moving 1000 PIN Codes from its ESS (Extra Service Locations) to direct delivery. This has strengthened the express distribution major’s coverage by a remarkable 25%.

With so many more PIN Codes under direct delivery, customers stand to benefit from enhanced efficiency, reduced multiple handling of their goods, and more cost-effective deliveries.

Forward strides such as this one not only enable overall effectiveness, but also add to the strength of services like Bike Express and Student Express.

With exceptional customer-centric services, a commitment to green mobility and sustainability, and the drive to deliver India’s progress every day, Gati continues to reiterate its position as a formidable force in the express logistics space, while also augmenting its physical and digital networks to offer truly integrated logistics and a broader spectrum of services.