As India’s GDP is likely to maintain a 9% growth rate, as per the domestic rating agency ICRA, Indian businesses are eager to capitalise on the stability for a much-needed boost to make up for the lull over the past two years. For which they would need an express logistics partner who can take their business places, literally. It is no wonder then that businesses across India are looking to partner with Gati-KWE.
Taking a cue from B2C e-commerce companies, customers’ expectations are evolving. They demand swift, nimble services with complete transparency. Being a customer-focussed company, the legendary express logistics company, is re-focusing its capabilities to provide an agile, tech-enabled experience to customers while helping them grow their business by delivering goods across the length and breadth of the country.
A legacy of trust
Gati-KWE was among the first express logistics companies in India. Its legacy of carving a road where others stopped is what has helped it penetrate right into the hinterlands of the country. Years of experience has just broadened and deepened this reach as it enabled more and more businesses in India to expand their customer base who were keen to leverage the benefits of express logistics – safety, speed and timely end-to-end deliveries.
Small and medium businesses in remote locations have also capitalised on Gati-KWE’s reach to give wings to their entrepreneurial dreams. So be it sarees from Kolkata, woollens from Solapur, or cashews from Palasa, budding businesses have always relied on Gati-KWE’s reliability and ingenuity to deliver their goods.
A new-age express logistics company
Since becoming an Allcargo company, Gati-KWE has embraced a number of digital innovations to offer their customers the very best experience.
Gati Genie, the WhatsApp chatbot, has made cargo movement so much easier with pick-up registration, a nifty trace and trace feature, PIN code serviceability check, complaint registration, and rate & transit time calculator. While digital payments have enabled customers to safely make payments from anywhere and at any time, thereby enhancing the ease of doing business.
Further, the adoption of a new CRM portal, Drushti, powered by Salesforce is helping augment efficiencies internally, resulting in better service for customers.
“Gati-KWE is determined to the best express logistics company in India. There is a clear focus on digitalization to be an agile, future-ready company. We are also augmenting our infrastructural footprint across India, by establishing state-of-the-art hubs in strategic locations. Similar to the recently launched Surface Transhipment Centre (STC) in Farrukhnagar, Haryana, all of them will be powered by AI and automation. These modern STCs will change the speed at which deliveries take place”, says Manish Jain, National Sales Head, Gati-KWE.
Moreover, powered by Allcargo, Gati-KWE is now a single window logistics solutions provider for both domestic and international requirements. Customers can avail of Allcargo’s global presence in 180 countries as well as its award winning contract logistics division and warehousing services, along with one of the widest CFS-ICD networks in the country. Consequently, finding the perfect supply chain solution was never so convenient.
With a rich legacy, unmatched reach, a digital-first approach, focus on infrastructure and powered by a global logistics powerhouse, Gati-KWE’s impeccable express distribution services, along with e-commerce logistics, supply chain management and air freight with Gati Air, are the preferred choice of businesses across India.