It is no secret that the new normal is going to be defined by fast-paced advancements in technology. This digital transformation will cut across industries and sectors, making dynamic changes to the way we operate and conduct business. As supply chains across the world transform, so will global cargo movements, creating the need for a robust digital platform to efficiently manage them.
When it comes to logistics service providers like ECU Worldwide, the global LCL consolidation leader, customers have high expectations and want their logistics requirements to be met with the same speed and efficacy that they are used to while completing numerous other tasks like booking tickets or shopping online.
To live up to its promise to customers and enable their digital business transformation with on-demand, end-to-end global cargo shipment solutions, ECU Worldwide has globally launched ECU360 v2.0, its state-of-the-art digital platform that helps customers conduct business 24x7 at their convenience and bolster logistics with digital innovation powered by a market leader.
44% of ECU Worldwide's bookings are now being handled through digital modes with 27% of exports being handled via ECU360 v2.0. Over the next 15 months, almost 60% of its parent company’s bookings are targeted to be completed through digital modes. With 90% digital adoption in Germany, Belgium on-boarding more than 80% of their high-volume customers on to ECU360 v2.0 and Malaysia’s ECU360 v2.0 adoption levels increasing by 13% within just one month of launching a digital acceleration program, ECU360 v2.0 is truly transforming global logistics!
5 features of ECU360 v2.0 that will change how customers ship cargo in 2021
1. Instant door-to-door quotes
While port-to-port rates have always been the norm in the shipping and logistics industry, ECU360 v2.0 goes a step further to offer door-to-door quotes and deliveries for 57 countries. Increased efficiency, enhanced supply chain agility and better visibility and transparency are just a few of the many benefits customers experience by using ECU360 to ship with a click!
2. Up-to-date sailing schedule
ECU360 v2.0 eliminates the need to get in touch with multiple vendors and deal with the constant back and forth of emails by offering not just door-to-door quotes and rates but also sailing schedule details available up to four weeks in advance. For customers seeking to ship cargo across multiple destinations around the world, ECU360 v2.0 is like the ‘knight in shining armour’ empowering them to get rates, check schedules, plan ahead and complete the booking process independently.
3. Book cargo online in 30 seconds
As the new normal paves the way for a digital transformation era, ECU360 v2.0 too is bringing the world closer and making boundaries disappear. Customers can complete cargo shipment bookings to every corner of the globe and even get door-to-door deliveries in 57 countries. Making the booking process faster and helping customers to work smart is the ‘Smart Templates’ feature that helps book repeat shipments for regular, routine transactions in less than 30 seconds!
4. Cargo visibility and tracking
With a robust platform like ECU360 v2.0 aiming to drive automation and digital transformation in the logistics industry, ECU Worldwide is truly living up to its promise of reliability. The customer centric approach is apparent in the fact that one of the key features of ECU360 v2.0 is its cargo visibility and tracking that offers end-to-end visibility of freight journey across any part of the world. Not only can customers check where their cargo is at any given point, but they can also use the ‘KEEP ME INFORMED’ feature to get automated updates at every stage of their cargo delivery. Additionally, they can also view carting and stuffing photographs using ECUClick.
5. Reports and information
ECU360 v2.0 helps customers take informed decisions about their cargo shipments. They can view shipment volumes, transactions, invoices, etc. of previous shipments and plan accordingly. The volume report can also be ¬¬converted into an MS Excel document to be sent and received over email as per their convenience. With important information like contact details of delivery agents, destination offices and warehouses, available in just a few clicks, customers can be reassured of help and assistance, no matter where they are working from.
Heralding a digital future
In addition to offering customers the convenience of on-demand shipping transactions, ECU360 v2.0 is also helping ECU Worldwide bring about a digital transformation within the industry. Partnering with its freight forwarding customers, ECU Worldwide also offers a white label solution where forwarders get their own branded, fully-enabled digital front-end without needing to actually develop the software platform.
While global tariffs and shipping schedules are already loaded, forwarders also have the options to customize details as per their offerings. Using the ECU360 v2.0 white label solution, forwarding customers have the opportunity to increase sales by 30%, save 70% of time invested and reduce 30% of your customer acquisition and operational cost.
“With ECU360 v2.0, we have set out to digitally-enable operations and be future-ready innovators leading the business transformation from the front. Being central to our digital play which comprises numerous other projects and initiatives, ECU360 v2.0 has been instrumental in boosting the performance of our internal teams as also those of our customers. 42% of ECU360 v2.0’s volumes come from Asia and Americas alone we are seeing significant growth in volumes from India, USA, Vietnam and Singapore. Our team at Canada has been conducting virtual training programs to get maximum customers onto ECU360 v2.0 and 55% of our bookings from Mexico too, come via ECU360 v2.0. The pace at which customers and offices worldwide are adapting ECU360 v2.0 and using it in their own innovative ways proves that we are indeed off to a great start and now we are more than ready to take digitalization in logistics to the next level”, concludes Vaishnav Shetty, Executive Director, ECU Worldwide.