As the shipping and logistics industry landscape evolves and customers look forward to shipping being an ‘on-demand’ and much more convenient experience, ECU360 v2.0, ECU Worldwide’s state-of-the-art digital platform takes this a step ahead with door-to-door rates for 57 countries.
Built around customers’ core requirements, ECU360 v2.0 is an online logistics platform that focuses on ease of use and intuitive navigation to bring simplicity to global cargo shipping transactions. ECU360 v2.0’s ability to provide door-to-door delivery rates improves transparency and access to tariffs by subverting the industry tradition of port-to-port quotations. The fact that close to 30% of ECU Worldwide’s global export volume for the month of October was booked using ECU360 v2.0, shows that it’s encouraging more and more customers and freight forwarders to go digital.
Benchmarking against industry standards
Door-to-door delivery is a broadly perceived advantageous strategy by customers within the shipping and logistics industry. In shipping, speed is of the essence and no one wants to waste time, effort or money in dealing with multiple vendors. Across diverse industries, customers are looking at logistics services providers who can offer transportation right at the doorstep of the factories or other destinations.
“In an endeavor to be at the forefront of digitalization and technology adoption in the industry, ECU360 v2.0 is bolstered by a revamped engine in the form of a new underlying codebase enabling faster load times and improved platform stability. Several in-house teams are dedicated to continuously iterating ECU360 using customer and salesperson feedback so as to establish the platform as an industry-leading one”, says Vaishnav Shetty, Executive Director, ECU Worldwide.
Bolstered by the strengths of ECU Worldwide’s global network in more than 180 countries and over 2400 LCL direct trade lanes, ECU360 v2.0 offers customers instant door-to-door quotes for 57 countries and also enables quick bookings and smooth transactions.
End-to-end customer convenience
With door-to-door services that facilitate pick-up from the warehouse and delivery to end customers, a global logistics company can really help businesses broaden horizons and go places.
In keeping with its commitment to digitally-enable operations, ECU360 v2.0 empowers customers to conduct business 24×7 at the own convenience and streamline operations to be cost and time effective. This is because door-to-door bookings via ECU360 v2.0 eliminate multiple stages in the shipping process, reduce additional costs at every stage of fulfilment and ensure that customers don’t need to deal with multiple carrier bills.
What would otherwise have been a process to separately book cargo transportation from the origin location to the port, origin port to the destination port, and then from the destination port to the customer’s desired end location, gets completed in a single step and in just a few clicks.
Not only is it far more convenient, but also gives business owners and shippers the peace of mind and additional time to focus on growing their operations and activities.
Perfect solution for freight forwarders
For freight forwarders, it is a tremendous advantage to be able to partner with a logistics services provider who has a vast global network and also offers door-to-door deliveries across geographies and continents.
“ECU Worldwide’s key strength lies in its expansive reach and network across the globe. With offices in more than 180 countries and expert teams working collaboratively to transcend time zones and boundaries, our customers and freight forwarders can experience truly seamless global cargo transportation”, says Dmitriy Ioffe, Global Chief Commercial Officer, ECU Worldwide.
In addition, ECU Worldwide offers capabilities in handling various types of cargo including Dangerous Goods (DG) and Over-Dimensional Cargo (ODC), along with a host of value-added services and local expertise at the origin and destination to ensure safe, timely cargo shipment transportation.
Taking speed and convenience to the next level for freight forwarders is ECU360v2.0 which has a number of features to enable quick bookings and also the facility to save templates for regular, routine transactions. By using these pre-saved, auto-filled templates, freight forwarders can complete repeat booking transactions in less than 30 seconds!
Global tariffs and transparency
One of the most significant benefits of door-to-door bookings via ECU360 v2.0 is the ease and convenience of accessing global, standard pricing and tariffs, for door-to-door deliveries to multiple destinations worldwide, at the click of a button. It helps bring in the much-required level of transparency and gives customers the reassurance to ship with a click!
Additionally, a number of features like sailing schedules available in advance, access to past transactions, invoices and information, help customers compare details and take informed decisions.
While offering door-to-door deliveries in 57 countries across the globe, ECU Worldwide also ensures complete cargo visibility. Through ECU360 v2.0, customers have the option to track and trace their cargo and also opt for getting updates at every stage of the transportation journey.
With an aim to expand door-to-door deliveries to as many countries as possible and continue enhancing ECU360 v2.0 with more user-centric features like chatbot support and mobile functionality, ECU Worldwide is looking ahead to transform the shipping experience and achieve new success milestones.