With digitalisation emerging as the order of the day, industries across the world including logistics, are adapting digital tools and technology to optimise operations and serve customers better. And logistics services provider ECU Worldwide, the global LCL consolidation leader is making its mark with ECU360.
Smart logistics platforms, digital freight solutions, the ‘Uberization’ of freight – no matter what you call it, the transformational wave of digitalisation in the international freight shipping and logistics industry is well-timed and here to stay. Not just stay but surge, disrupt and leave behind anyone who refuses to step up and adapt.
(Based on a survey conducted by Shipping and Freight Resource among logistics decision makers)
ECU360 – A perfect partner for customers and sales team members
When a global logistics services provider like ECU Worldwide operates through more than 300 offices in over 160 countries and offers LCL services across over 2400 direct trade lanes, managing cargo shipments from one end of the world to another is no simple feat.
“With technology bringing the world closer, global logistics companies like ours have got to transcend boundaries, bride gaps across time zones and make sure customers and freight forwarders can conduct business 24x7. ECU360 is our step ahead in that direction. It is a state-of-the-art online platform that offers a plethora of features for customers and sales team members to ship cargo with convenience and ease, save time, and enhance productivity,” says Vaishnav Shetty, Executive Director, ECU Worldwide.
Here’s exploring just a few of the many features that ECU360 offers:
ECU360 gives the sales team members instant access to details of the customer’s transactions as well as information on all of ECU Worldwide’s value-added services and their pricing. This helps them strike the right balance and offer customers exactly what they need.
Making waves around the world
A lot of countries across diverse markets have adopted and continue to adopt ECU360 with great success and customer satisfaction.
Launched in India recently, ECU360 is helping driving business and sales growth along with garnering positive feedback from sales team members and customers alike. Taking a cue from its success in the international market, a number of innovative measures and communication across various platforms have been initiated to on-board existing and potential customers on ECU360 and make cargo transportation a smooth, seamless process. With a thorough understanding of the Indian market and its characteristics, customised solutions are being offered via ECU360. This transition to digitally-driven operations is likely to be a significant advantage, especially in times when lockdowns in India are slowly easing out but the need for social distancing continues to be prevalent.
“In specific markets in Europe and North America, ECU360 has been quite popular and we see a significant number of bookings and quotes being generated via ECU360. What makes it even better is that now even markets like India, Vietnam, Hong Kong and Singapore are driving this growth. It’s a big win for us. And since ECU360 is such a robust platform, countries have also been able to use it very innovatively, as per the evolving business landscape in their respective markets,” says Dmitriy Ioffe, Global Chief Commercial Officer, ECU Worldwide.
Different countries are using ECU360 to enhance operations in their own unique way
- Canada - boosted operations, productivity and customer-centricity by enforcing all agents and offices to quote via ECU360
- Italy – internal sales team uses ECU360 to get rates and share them online for daily DAPs/EXWs requests
- India and Hong Kong – Customers are made to file Shipping Instructions online using ECU360 to reduce back and forth over emails
Even customers vouch for ECU360
“As a large forwarder we deal with a constant workflow, ECU360 portal is fantastic in supporting our business to gain access to instant quotations, including door to door prices on many markets which cuts the turnaround time from days to seconds!” Gwen Evans, Export Manager, Kerry Logistics
“We pride ourselves on customer service, and we are dependent on our suppliers to provide quick and accurate information.” Neil Sigsworth, Branch Manager, Genco Logistics
Striding ahead with ECU360 and more
ECU360 offers unmatched cargo shipment visibility. Photos can be taken and uploaded on ECU360 at each stage of the cargo transportation for customers to view, with a feature called ECU click.
To keep up with today’s fast-paced customer, an ECU360 app is geared for launch soon, so that seamless logistics services are available anytime, anywhere, even while on the move.
With its tremendous potential to improve operations, enhance sales productivity, help serve customers more effectively and enable instant data for customers wherever in the world they are, ECU360 is all set to contribute significantly to ECU Worldwide’s business growth in the coming days.