One of the challenges of e-commerce in an emerging market like India’s is to cater to a variety of diverse customers who live and work in different geographies.
Spurred by an aspirational and net-savvy customer base, this e-commerce business caters not only to people’s basic needs, but increasingly lifestyle products that are sourced globally.
Customers depend crucially on a logistics partner who has the right solutions to assist them, right from warehousing to the delivery that they require. Moreover, while businesses are very concerned about how to cater to their customers, they realise the need to also ensure compliance with international standards and safety protocols.
No business has fulfilled rising aspirations associated with global buying the way e-commerce has. So when a crisis or unforeseen event breaks out, the right e-commerce logistics partner can make all the difference.
In recent weeks, the COVID-19 outbreak has put a keen focus on product packaging and shipping. Medical authorities have highlighted the health aspects of the crisis, and customers are understandably worried. Moreover, a crisis also means that products and essentials have to be shipped, and turnaround times are faster than before. The need is for tech-enabled solutions that provide end-to- end supply chain management, supported by trained staff 24/7.
AvvashyaCCI gives India’s leading companies this logistics edge. Powered by a network of warehouses across more than 20 locations, measuring 5.5 million sq. ft., this logistics leader can handle an inventory of more than a million units per month per warehouse. And it continues to run operations at its warehouses seamlessly, in complete adherence to government restrictions and protocol as well as requisite health and safety precautions for on-roll and off-roll staff.
Be it maintaining and racking healthcare and essential supplies optimally, arranging for trained manpower and transportation to meet the demands of large retail customers and their end customers, maintaining health and safety precautions, and managing all this with a significantly reduced workforce is not an easy feat. But AvvashyaCCI’s expert capabilities have been making it possible and delivering excellence even in these trying times.
When it comes to e-commerce logistics and warehousing, flexibility and scalability are non-negotiable. Maintaining safety of goods, quick ramp up and ramp down of capabilities are needed, achieving KPIs set by customers to achieve maximum throughput are of utmost importance. It’s essential to ensure that the entire team managing the supply chain is aware of and well-trained in the best practices of packaging and safe transportation.
While working with the world’s biggest e-commerce players, it is essential to be flexible and adaptable. Their global strategies and plans are often very dynamic and one of the most important aspects of AvvashyaCCI’s supply chain services involves being able to align operations, timelines and delivery schedules to the business objectives of these global giants, so that they can, in turn serve their customers better.
The capability to ‘go live’ or make a warehouse fully operational and functional as per the needs of leading retailers, complete with the racking and shelving, deployment of software, basic amenities and trained manpower in place, efficiently and on-time, is what truly sets apart a 3PL service provider from the rest. And AvvashyaCCI has to its credit, an achievement of going live with a facility in just one month, for one of the leading e-retailers of the world.
“We have the ability to provide sustainable solutions that can be scaled up to handle fast-developing situations,” says Anoop Chauhan, Chief Operating Officer – Supply Chain, AvvashyaCCI.
As a responsible e-commerce partner, AvvashyaCCI has always been sensitive to the concerns of all our global customers. With our understanding of how to handle the demands of an evolving situation, from quality checks that become mandatory to ensuring safety, we have the wherewithal to offer seamless, end-to-end solutions that customers can rely on,” he continues.
In the days and months ahead, the demand for safe and secure delivery across local and international e-commerce will rise. For companies that use the services of AvvashyaCCI, their immediate concerns are understood and they can count on customised e-commerce solutions tailored to their business needs and requirements.
Managing demand fluctuations and surges during sales
For businesses in the e-commerce space, it is essential to take on board a partner who understands the demands that a situation puts on customers in rapidly changing situations. It is important to ensure the right warehouse and supply management as per the shape, and size of consignments.
The ideal e-commerce logistics partner should be capable of handling new delivery challenges and particular product needs as well as tackling spikes and shortages of products which are unlike the seasonal demand that can be predicted. It is also important that the e-commerce supply chain solution takes into account region-specific demand and deviations that happen in real-time.
When it comes to managing seasonal demands, a tremendous amount of pre-planning is the only key to success. For leading retailers to be able to offer delivery within a day, or on a priority basis within a short time, their e-commerce supply chain solution providers need to ensure impeccable planning to ensure availability, packaging, transportation and trained personnel to carry out the complete gamut of activities optimally and efficiently. With numerous occasions like pre-festivals, post-festivals, festive season sales, sales before and after schools reopen, there’s a surge of activity every few months. And to keep operations moving smoothly, each of these is backed by an understanding of the industry’s demand patterns, the right kind of planning and expert skills in managing the supply chain end-to-end, from seasoned and experienced solution providers like AvvashyaCCI.
Our value proposition
AvvashyaCCI integrates with customers’ Warehouse Management Systems and aligns solutions with their business supply chain and processes to ensure effective end-to-end e-commerce logistics and effective control of operations right from the point an item enters the warehouse until it’s shipped out. AvvashyaCCI’s safe and effective warehousing solutions are bolstered by world-class facilities that are CCTV-enabled, fire resistance compliant and supported by trained security personnel.
E-fulfilment is going to get more challenging in the months and years ahead. But the future looks bright as major e-commerce players are backed by global giants and they look to gain market share. More standardisation of the entire chain is expected with major players expanding their presence and operations getting more or less streamlined. With its tech tools, team and backbone of expertise, AvvashyaCCI is ideally placed to continue offering safe and seamless services to meet the industry’s needs.