The Allcargo NVOCC team launched its preferred customer programme 'Starboard' on the 28th of July 2017, at the Avvashya house.
'Starboard' is set to change the way logistics companies engage with their customers. It is a one of a kind customer engagement initiative which rewards customers with privileges. As a member of 'Starboard', the customer will enjoy exclusive benefits, like priority customer service and operational support, visits to ports/CFS and special events, loyalty points, etc. This initiative will strengthen the bond between Allcargo and its customers and bring about increased levels of collaboration and engagement.
60 customers participated in the event along with senior management of Allcargo. Ms Shantha Martin, chief executive officer ISC, Middle East, Africa, and East Med, while welcoming the guests, set the tone for a fruitful evening and elaborated on the vision for the future of customer relationships at Allcargo. Dr Shashi Kiran Shetty, chairman, Allcargo Logistics and ECU Worldwide outlined the Vision 2020 of the company during his address to the gathering. A detailed presentation on the privileges associated with the programme followed which was succeeded by an exciting quiz.
All offices of Allcargo Logistics along with the head office at Avvashya House in Mumbai rang in the 24th anniversary of the company's foundation with a lot of celebrations and revelry.
Allcargo has now stepped into its silver jubilee year. The occasion was marked with a lot of enjoyment and excitement as the employees got together to share the joys of having been on the growth path for 24 years. At the Avvashya House, Adarsh Hegde, joint managing director, Allcargo Logistics, addressed the gathering and recollected the humble beginnings and Dr Shashi Kiran Shetty's immense contribution in taking the company to great heights.
The occasion brought forth Dr Shetty’s vision of creating an organisation that stands by its values and constantly reinvents in pursuit of higher goals.
Keeping with its commitment to continuously adopt new technologies and introduce cutting-edge processes, ECU Worldwide has joined hands with two global majors to upgrade its e-booking platform. While the global leader in LCL services has tied up with Australia-based WiseTech Global to create a CargoWise One EDI interface for its clients, the company has tied up with Germany-based Dakosy for a customised e-booking tool that will facilitate smoother and faster bookings for ECU customers.
WiseTech Global, the technology development company behind the industry-leading global logistics execution solution CargoWise One, created the new Electronic Data Interface for ECU Worldwide to enable users to place booking requests and send shipping instructions with ECU Worldwide directly. The interface is fully integrated with CargoWise One, allowing users to more comprehensively manage their operations from within the system. With a direct connection providing up-to-date information, users can reduce double entry, improve data quality, and save time using CargoWise One.
A recent study undertaken by the ECU Worldwide's Global Account Team estimated that bookings made through EDI connections such as this one would save clients approximately 18 minutes of manual work per file throughout the entire process, from quotation to invoicing, compared to conventional bookings. This adds up to saving of almost significant amount of time or something for clients annually. ECU Worldwide Chairman, Dr Shashi Kiran Shetty, said, “We have made strategic decisions over the years and today stand proudly as one of the global leaders in NVOCC services, with a rock-solid reputation in the industry. Integrating technology solutions will open new avenues for growth and development in the global supply chain, and it is our ongoing quest to undertake more such initiatives and offer superior customer experience.”
The tie-up with Dakosy enables ECU Worldwide to receive LCL-bookings of forwarders via the German firm's booking tool eBooking. Responses like booking confirmation, depot information, arrival at port of destination, etc. are also sent back by ECU Worldwide via this platform. The booking process is free of cost if the booking is placed via EDI interface from the forwarder's own system, and also if the client sends shipping instructions via Dakosy. For a forwarder using Dakosy, the process is seamless as the booking process module is already integrated into the software and the pre-loaded shipping details can be used for the booking process.